Terms and Conditions

1.1. Booking requests may be made in person, by telephone, by email, or via the website. By submitting a booking request, the customer (hereinafter referred to as the "Guest") declares their agreement to conclude a rental agreement based on these Terms and Conditions. Upon receipt of the booking confirmation from the Apartment, which may be sent by email or WhatsApp, the contract shall be deemed concluded and binding.

2.1. Unless otherwise agreed in writing, the apartment is available from 3:00 p.m. on the day of arrival. All apartments are self-check-in apartments. Check-in instructions will be sent to the Guest in due time. It is the Guest's responsibility to complete the online check-in form prior to arrival. After completing the online check-in form, all information and the access code for the electronic lock or key box will be available in the online guest handbook. Telephone support is available from 8:00 a.m. to 11:00 p.m.

2.2. The apartment, including all keys, must be vacated by 10:00 a.m. on the day of departure. If the apartment has not been vacated by that time, the Apartment is entitled to charge 50% of the full daily rate. If the apartment is vacated after 3:00 p.m., the full daily rate may be charged. Late check-out and early check-in can be booked via the online guest handbook.

3.1. The contractually agreed services are determined by the information provided on our website, booking platforms, and in the booking confirmation. The price includes accommodation, electricity, water, heating, Wi-Fi internet access, final cleaning, towels, and bed linen. Any deviations regarding prices or services require written agreement.

3.2. Additional cleaning, towel replacement, and bed linen changes are available upon agreement and for an additional charge.

3.3. For reservations made more than three months in advance, the Apartment reserves the right to increase the agreed prices by up to 15%, for example in the event of significant increases in energy costs.

4.1. Payment is due immediately after booking. Available payment methods are listed on the website. In the event of early departure, the unused portion of the accommodation fee will generally not be refunded unless the apartment can be rebooked for the remaining period.

4.2. The place of performance for all payment obligations is Graz, Austria.

The Apartment shall make reasonable efforts to re-let the unused apartment in order to minimize losses. Until the apartment has been re-let, the Guest shall pay compensation according to the following cancellation policy:

5.1. Depending on the date the cancellation notice is received, the following cancellation charges apply (as a percentage of the total accommodation contract):

• Up to 7 days before arrival: free of charge.
• Less than 7 days before arrival: 100% of the total booking amount.

We recommend purchasing travel cancellation insurance.

6.1. The Guest is liable for all damage caused by themselves or by other persons for whom they are responsible. The Apartment shall notify the Guest of such damage in writing within 7 days after departure and invoice the corresponding amount.

6.2. In the event of loss or damage to keys or remote controls provided to the Guest, the Apartment reserves the right to charge EUR 250.00 per item. If the Guest locks themselves out of the apartment, all locksmith costs shall be borne by the Guest.

6.3. Any use of the apartment other than that agreed upon shall entitle the Apartment to terminate the accommodation agreement with immediate effect.

6.4. If the Apartment is prevented from fulfilling its contractual obligations due to force majeure, no claims for damages may be derived from this. However, the Apartment undertakes to arrange accommodation of equivalent standard where possible.

6.5. The Apartment shall be liable in accordance with the applicable legal provisions. Liability exists in particular in cases of intent or gross negligence, as well as for breaches of statutory duties to ensure safety. The Apartment shall not be liable, to the extent permitted by law, for accidents resulting from improper use of the apartment or inadequate supervision of minor children. The upper bunk bed is not recommended for children under 12 years of age. Parents or legal guardians are responsible for supervising their children. Use of the upper bunk is at the Guest's own risk.

6.6. The use of the parking space is at the Guest's own risk. The Apartment shall only be liable for damage to vehicles or items left therein in accordance with the applicable legal provisions.

6.7. We are responsible for the accuracy of the accommodation description.

6.8. We are responsible for the proper provision of the contractually agreed services.

7.1. If any agreed service is not provided or is not provided in accordance with the contract and customary standards, the Guest may request that the deficiency be remedied.

7.2. If the deficiency is not remedied after notification, the Guest may request an appropriate reduction of the accommodation price. The Guest is obliged to do everything reasonably possible to assist in remedying any deficiencies and to minimize any resulting damage. In particular, the Guest is obliged to notify the Apartment immediately of any complaints. Failure to comply with this obligation may result in the loss of corresponding claims.

8.1. Pets are not permitted.

8.2. Smoking and the use of open flames inside the apartment are strictly prohibited. A penalty of EUR 250.00 will be charged for smoking.

8.3. The Guest is responsible for ensuring adequate ventilation of the apartment.

8.4. The use of humidifiers is not permitted.

8.5. The Apartment is entitled to require the Guest to stop or reduce excessive noise (music, singing, etc.).

8.6. The house rules displayed in the building must be observed at all times.

8.7. Hair dyeing or coloring inside the apartment is strictly prohibited.

8.8. The sheets, bed linen, towels and bath towels provided remain the property of the Apartment. Lost or damaged items will be charged at EUR 25.00 per item.

8.9. Any violation of accepted standards of conduct by the Guest entitles the Apartment to terminate the accommodation agreement immediately while retaining all contractual claims for the booked period. Any additional proven damages shall be compensated by the Guest.

8.10. All information is provided to the best of our knowledge but without guarantee.

8.11. Lost property will only be returned upon request and at the Guest's expense. The Apartment will store lost property for 2 months.

8.12. No liability is accepted for personal valuables.

8.13. Upon departure, the apartment shall be left in the following condition:

• swept clean,
• rubbish removed where possible,
• dishes washed,
• windows closed.

Electrical appliances, especially the refrigerator, internet modem and TV box, must remain plugged in. No changes may be made to the TV settings.

8.14. In the event of imminent danger (e.g. fire, water damage or danger to persons), the Apartment is entitled to enter the apartment without prior notice. Wherever possible, the Guest will be informed in advance.

9.1. Austrian law shall apply.

9.2. To the extent permitted by law, the competent court in Graz, Austria, shall have jurisdiction over all disputes arising from this agreement and its performance.

9.3. Should any provision of these Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a legally valid provision that most closely reflects its intended purpose. Oral agreements shall only become effective if confirmed in writing by the Apartment. The Apartment reserves the right to correct typographical, clerical and calculation errors.

Version: 02 April 2026